Saved Shopping Baskets
How to save and restore a shopping basket for ordering
When you are registered and logged in, you can save all of the items in your current shopping basket to a saved shopping basket for purchase or reference later. Enter a name or label for your shopping basket on your current shopping basket page and press the “Save Basket” button.
Saving a shopping basket
When a shopping basket is successfully saved, you will be taken to a page listing your saved shopping baskets under the My Accounts section. The newly saved shopping basket should be the last one on the list.
NOTE: When a cart is saved, the current shopping cart will be reset to empty. This allows you to create a new cart for checkout or saving. Once a cart has been saved, the quantities or items in the saved cart cannot be changed on the saved cart detail page.
Loading a saved shopping basket
There are several ways to add the items from a saved shopping basket to your current shopping basket:
- Check the box and press the “Add to Shopping Basket” button from the saved shopping basket list page. You can add all the items from one or more saved shopping baskets to your current shopping basket by checking the box and clicking the “Add to Shopping Basket” button.
- Select the saved shopping basket you want from the list and click the “Update” button. From the current shopping basket, you can select from your list of saved shopping baskets and click the “Update” button.
- Check the box next to the items you want from the list and click the “Add to Current Shopping Basket” button. From a saved shopping basket details page, you can add one or more specific items by checking the box next to each item row and clicking the “Add to Current Shopping Basket” button.
- We'll store your saved shopping baskets indefinitely as long as they've been accessed in the past 12 months. Shopping baskets that have not been accessed in the past 12 months will be deleted automatically.
NOTE: Saved shopping basket items added to the current shopping basket will be merged with items already in the shopping basket. If there are duplicate items in the current shopping basket, the item will only be listed once and the quantity will be increased by the quantity of the saved shopping basket. If you want to increase or decrease the quantity of an item for an order, please change the total in the current shopping basket and click the “Update Basket” button.
Deleting a saved shopping basket
Simply log in and view the My Account: Saved Shopping Basket page, and check the box on the row for the shopping basket you want to delete. Then click the “Update” button. The shopping basket will be deleted immediately.
NOTE: Deleting a saved shopping basket is permanent and cannot be reversed.
Placing Orders
Q: What is a product lead time?
A:When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.
Q: What does it mean when a part is on backorder?
A: Occasionally, demand for certain electronic parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.
Q: Can I download or email my basket?
A:If you want to save your basket online for purchase later you can use the Saved Baskets feature.
Q: What are order minimums and multiples?
A:Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Related Links
Q: How do I check out from my saved basket?
A: You cannot directly check out from the saved basket page. You must add items from a saved basket to your current basket for check out. For more details visit the Saved Baskets page.
Related Links
Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.
Q: Can I speak to someone about a problem on the website?
A:
- Try our live support 9:00am - 5:30pm, Monday - Friday
- Email customer service: jp-sales@farnell.com
- Call customer service: 0120-981-643, 9:00am - 5:30pm, Monday - Friday
Q: What is a Freight Forwarder?
A:A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination.
Q: How do I schedule orders?
A:See the Scheduled Orders section for more information.
Q: What are special instructions and Delivery Notes?
A:Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Q: What are order notes?
A:Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.
Q: How do I receive a special quote for a large order?
A:See the Quotes section for more information.
Q: Can I add notes to items in my shopping basket?
A:Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Q: Do you offer Saturday delivery?
A:At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.
Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Q: When will my order be shipped?
A: Your order will be despatched from the warehouse the same day when you order on or before 12pm. Order after the cut-off time will be processed next day.
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.
(Please note: Orders on credit review may take longer to process.)
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.
(Please note: Orders on credit review may take longer to process.)
Q: What are my choices for backorder preferences?
A: For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Q: How do I open a trade account?
A: See the Trade Account section for more information.
Q: Can I order if I am on credit hold?
A: Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact an Farnell service representative at 0120-981-643
Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms:
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
Q: I'm ordering online for the first time. How can I use my company's open account instead of a credit card?
A: On the Registration page, enter your Customer ID and farnell Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling 0120-981-643.
Q: What is Procard Reference?
A: If you are using a business credit card, your company may want you to type in a code in the Procard Reference field for your company's use. Text typed in the Procard Reference field will appear on your credit card statement. You can choose to enter a Procard Reference, but it is not required to complete your order.
Q: Do I get the promotional price when I purchase online?
A: The prices you find on the farnell website do reflect when products are on sale or promotion.
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with farnell.
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with farnell.
Q: How do I view my service agreement price?
A: To view pricing based on your service agreement, you must be a registered customer and be logged in. Your agreement price is displayed in the search result and in the shopping basket. If you do not see your agreement price, please call 0120-981-643 to speak with a service representative.
Q: I cannot see the card I added for future orders in Checkout or in My Account?
A: We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.