Order Status & Tracking
Find recent order status and tracking information in order status & tracking
If you are registered and logged in, you can view your order status and tracking information (once despatched) from My Account: Order Status & Tracking page.
You can also find the last 13 months of all your previous orders in the Order Status & Tracking, whether you placed the order on the web, by phone, or by another method.
NOTE: Order Status & Tracking may not show recently placed orders until business systems have finished processing. Some delivery methods may not offer tracking.
You can view your most recent orders from the My Account homepage.
Viewing & Changing Orders
Q: Where is my order?
A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems. If there is a problem with the order, you will generally be contacted by our customer support team.
Related Links
Q:Can I speak to someone about an order I have placed?
A:
- Contact our Customer Service Team on 0120-981-643, 9:00am - 5:30pm, Monday - Friday
- Email our Customer Service Team: jp-sales@farnell.com
Q:How do I track my order?
A: Simply log in and go to the Order Status & Tracking section under My Account. The most recent order should be listed first.
Related Links
Q:What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on 0120-981-643 or email us at jp-sales@farnell.com.
Q:Can I cancel an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed.
However, you may call our customer support at 0120-981-643, 9:00am - 5:30pm, Monday - Friday to see if the order can be cancelled.
However, you may call our customer support at 0120-981-643, 9:00am - 5:30pm, Monday - Friday to see if the order can be cancelled.
Q:How do I get a copy of an invoice?
A: If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.
Related Links
Q:How do I expedite an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at 0120-981-643, 9:00am - 5:30pm, Monday - Friday to see if the order can be expedited.