We make returning a product as easy as possible. Just follow the links below to learn about our Return Policy or request a return form.
*Receive your refund in normally 2 days, if return is submitted within 21 days of purchase
Returning a Product
Please go to our online return a product request form to request a return materials authorisation (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.
Related Links
The Company operates a 21 days return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 21 days of despatch.
Any Goods returned after 21 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or €15, whichever is the greater.
If you notice an error on your order once it has been submitted, please call Sales on 03447 11 11 13 as soon as possible. As our online order processing is very efficient it may not be possible to amend your order before it is despatched, however by contacting us as soon as possible it gives us more chance of amending the order before despatch.
Order Management
Product Information & Support
How can we help you?
Customer Service: +65 6788 0200
Product Technical Support: +65 6788 1922 9:00am - 6:00pm, Monday - Friday